Shipping policy

Shipping & Delivery

By placing an order on By Vilain, you accept the possible delivery timeframes (regular and extended) stated for your country, and are responsible to provide us with a reliable, guaranteed delivery address where you will be able to be reached for delivery during that period of time.

Our shipping company is the Danish PostNord. This means that you must provide us with a delivery address where your local postal service has access to, as your order will be delivered by them.

If there is no one at home at the time of delivery, the package is normally stored at the postoffice for some time. Usually, the postman leaves a delivery notice that you will need to pickup the package or rearrange delivery.

We will not be liable for a missed delivery in case of absence of the customer due to, among other things, holidays or moving out.

If you fail to pick up the package, it will be returned to us. When the package is here, we will contact you to arrange a reshipment, for which you may have to pay extra shipping fees.

If the package is not claimed, no reshipping nor refund will be provided unless the order has returned to our office.

If the package was trackable, the expenses of returning the package will also be deducted from the final refund.

We will not be able to refund/reship any packages which have not reached the delivery timeframe. However, if once the delivery timeframe has been reached, the package has not yet been reached you, please contact us on customerservice@byvilain.com.

We are not liable for any delays caused by something beyond our reasonable control, such as acts of terrorism, extreme weather conditions, earthquakes, warm fire, floods, traffic congestion, or any private or public road being blocked. We will, however, do our best to contact you if any event happens which affects the service we provide to you.